Employee Spotlight – Scott Malmstrom

Territory I Sales Manager

Scott covers Lift Truck Supply’s central territory that includes – Tyler, Jacksonville, Sulphur Springs, Corsicana, Greenville, and Paris.

Fifteen plus years of forklift sales and service experience has made Scott an excellent resource for questions regarding material handling.  As a former mechanic, Scott’s unique insights often lead to increased productivity and efficiency for his clients.

We asked Scott to answer these three questions so you could better get to know him and his thoughts on material handling.

1.  Why are Toyota forklifts consistently rated the lowest cost of ownership among forklift brands?

Toyota is the top in quality and durability, which is what you receive with your Toyota forklift, these are forklifts that you can count on for many years in your facility. The ease of operation and maintenance on the machines leads to less downtime and more productivity. Even when I was a mechanic, I preferred to work on the Toyota’s compared to other brands because of the ease of service and space provided in the compartment for the mechanic to reach everything without having to disassemble the forklift. This also factors into the cost of ownership because you’re paying less for tear down time.

2.  What’s the most challenging aspect of your job?

The most challenging part is trying to reach everyone in my territory to have face-to-face time with each customer. I try to treat customers the way I would like to be treated if I was the customer. I would like to know who I am buying my equipment from and what type of person they are. This plays into the purchasing process as well, you can tell so much from a person’s personality the first time you meet them that gives you an indication whether this is going to be a good purchase.

3.  When you’re not on the job, how do you like to spend your time?

Most of my time is spent with my family – we do everything together. My oldest daughter is in college so we have had to get use to that, but the youngest, which is in high school keeps us very busy with her sport activities. If I am not with them, then most likely I am at the lake trying to catch my limit of fish – it happens very rarely.

If you’re from Tyler, Jacksonville, Sulphur Springs, Corsicana, Greenville, or Paris and need recommendations or quotes on forklifts please call Scott at 903.312.2743.