THE NEW FORKLIFT DEALERSHIP EXPERIENCE

TYLER, TX – Lift Truck Supply, Inc., a single source forklift and material handling solutions provider servicing central and east Texas, announced a large investment in technology designed to streamline its forklift service operations and improve customer communication.

“We’re simply trying to build a better mousetrap.  Technology has allowed us to streamline some of our operations, which means quicker and more efficient service for our customers – and that was the driving force.  Our customers demand a service that meets their needs and that’s what we plan to deliver.  It’s about making our customer’s job a little bit easier ” said Jimmy Head – General Manager at Lift Truck Supply, Inc.

Some of the new technology that customers may notice are:

PAPERLESS WORK-ORDERS & INVOICING

25+ tablet devices with cloud based dispatch and work-order functionality have been issued to field technicians across central and east Texas.  Work orders and invoices can be completed and emailed within minutes of work being completed – streamlining billing and reducing lost documentation.

SHOP REPAIR EMAIL STATUS UPDATES

Walter Flora the company’s General Service Manager said, “In this industry, sending your forklift to someone’s shop was like watching it be swallowed by a black-hole.  You didn’t know the status of diagnostics, parts, or repair.  With our My Truck Status email program customers are now kept up-to-date on arrival, diagnostics, quotes, parts availability, repair status, and delivery.”

MOBILE SERVICE MANUAL LIBRARY

Over 30 gigabytes of service manuals and electrical diagrams from all major brands are available to our field technicians making diagnostics and repairs quicker – meaning less downtime and more productivity.  With the tablets this information can be made available in short order.

E-COMMERCE & ONLINE BILL PAY

The LTS forklift accessory website now provides customers with the ability to purchase forklift safety and accessory items and will very soon allow customers to pay outstanding invoices via credit card directly on the secure LTS site.

ONLINE FORKLIFT APPRAISAL SUBMISSIONS

Owners of used forklifts can now submit equipment information, a few photos, and their contact information and receive multiple quotes regarding the appraised forklift trade-in value within two standard business days.

STILL IN THE WORKS…

Mobile account log-in with service and parts purchase history

Cloud-based fleet management reporting

LTS mobile app to request expedited service, order parts, bill pay, and fleet metrics

Craig Murphy, who founded Lift Truck Supply, Inc. in 1982, said “We’re really excited about the direction we’re heading.  To our knowledge, no other dealership in the industry is innovating like LTS.  The fact that it’s coming out of a rural area like Tyler versus a metroplex is a testament to our philosophy of kaizen – continuous improvement.  And, we’re doing it from a customer centric point of reference – so, the real winners are our customers.”

About Lift Truck Supply, Inc. – Founded in 1982, Lift Truck Supply, Inc. is the oldest Toyota Forklift dealer in Texas.  As a turn-key material handling partner, LTS provides service, parts, equipment, consulting, and other warehouse solutions for downstream supply chain and logistics operations or divisions.