McCoy’s Video Case Study – Toyota Forklifts

Toyota Forklifts & McCoy’s

Announcer: When moving heavy loads of building products all day long, it is crucial to have forklifts with the muscle to do the job right. That is why McCoy’s Building Supply chose Toyota industrial equipment to move materials at its more than 80 stores located in five southern states.

McCoy’s provides just about everything you would need for building or remodeling projects, including the lumber, block and insulation. One of McCoy’s largest operations is in Pharr, Texas, in the very most southern part of the state near the border with Mexico. It includes a retail store, open to both contractors and do-it-yourselfers.

Manny Gonzalez: On the retail side, you walk in here and you can find anything from plumbing, paint, caulking, electrical. We’ve got just about every category that you can cover to remodel the house, do any upgrades, fixer-uppers, anything that you need.

Announcer: A warehouse attached to the store provides additional stock, that is gathered for contractor pick-up or delivery. A large drive-through warehouse behind the retail store also provides fast loading of larger building materials.

Manny Gonzalez: What they like about the drive-through warehouse is there’s a lot of room in there, they can kind of pull in there. We can still get our forklifts up there and get their product loaded and they don’t even have to leave the truck. It’s real nice.

Announcer: McCoy’s own fleet of delivery trucks are loaded using 6,000-pound capacity Toyota forklifts. The flatbed trucks can be loaded easily from both sides. Like all of the forklifts used in Pharr, these Toyotas features safety glass so that workers can easily view where they are going, as well as see the products better when loading and in transit. The trucks also have many features that add to driver comfort when working all day in the Texas sun.

Ken Townsend: These units all have really ergonomic designed seats with seat belts. They do have the SAS features on all the units. They love the tilt-leveling, the ability to level the forks when they’re unloading. The Toyotas adapt very well to the McCoy’s applications.

Announcer: In addition to its contractor and retail business, the Pharr location also acts as a distribution point to serve other stores in southern Texas. Suppliers bring loads into Pharr. The products are unloaded with the Toyota forklifts, staged and consolidated before being loaded onto McCoy’s trucks for transport to the other stores.

This facility also sits adjacent to a railroad line and it has its own spur. Two rail cars have been dropped off onto the spur and are ready to be unloaded today. With its access to rail, McCoy’s is able to purchase larger volumes at better pricing. These car loads will be distributed among the area stores.

Toyota 10,000-pound and 8,000-pound forklifts with pneumatic tires do the heavy lifting here. They move the loads to staging areas until they are ready for use in Pharr or delivery to the other retail outlets.

These forklifts are just a handful of the more than 250 Toyota units that McCoy’s has used for doing the heavy lifting in its facilities since 2007. There are a few important reasons why McCoy’s has chosen Toyota as its forklift supplier.

Manny Gonzalez: I’ll tell you, being here 25 years, we’ve seen a lot of equipment come and go. As our company has grown, we’ve kind of learned our business more and more throughout the years, Toyota has been a good fit for us. I can speak for this location specifically, with all the expansion that we’ve had and increased activity, the units are great. They’re real user-friendly.

Announcer: Having one brand and one dealer to work with was also part of the strategic decision in choosing Toyota.

Ken Townsend: We want one point of contact. If I can have one point of contact for 88 locations, that’s awesome. Toyota did a great job stepping up to the plate. We’re going to be about 95 percent Toyota forklifts in our facilities, so the important thing going forward is that we keep both people interested in our business and give us a sense of security that we’re paying a fair price for our product and we’re getting superior service. I just don’t think you could ask for more than that.